I provide an Employee Assistant Program (EAP) is that not enough?

No. Providing an EAP is a tertiary intervention. The management standards approach is a primary intervention and focuses on prevention. In 2007 the court of appeal found an employer negligent (Case law Intel Corporation UK Ltd v Tracy Ann Daw (2007)). The court stated the mere fact that an employer offers a counselling service does not automatically absolve the employer. Whether or not the counselling services are enough to discharge an employers duty depends on the facts of each case. (Guidance from HSENI)

What are the Management Standards?

HSE’s Management Standards represent a set of conditions that, if present:

  • demonstrate good practice through a step-by-step risk assessment approach
  • allow assessment of the current situation using pre-existing data, surveys and other techniques
  • promote active discussion and working in partnership with employees and their representatives, to help decide on practical improvements that can be made
  • help simplify risk assessment for work-related stress by identifying the main risk factors, helping employers focus on the underlying causes and their prevention, and providing a yardstick by which organisations can gauge their performance in tackling the key causes of stress

What are the business benefits of services provided by Complete Mind Solutions?


  • Lower the risk of litigation.
  • Improved return on investment.
  • Improved customer care and relationships with clients and suppliers.
  • Reduced costs of sick pay, sickness cover, overtime and recruitment.


  • ​Increased motivation and commitment.
  • Higher staff morale.
  • Easier acceptance of change.
  • Improved team and management relations.
  • Lower turnover of staff.
  • Outward show of duty of care.
  • Promotion of good management skills.


  • Improved retention of staff.
  • Better absence management.
  • Less absenteeism.
  • Fewer accidents.
  • Improved work quality,
  • Improved organisational image and reputation.
  • Better staff understanding and tolerance of others experiencing problems.

What is stress and why as a business owner do I have to take action?

​HSE defines stress as ‘the adverse reaction people have to excessive pressures or other types of demand placed on them’.

Employees feel stress when they can’t cope with pressures and other issues. Employers should match demands to employees’ skills and knowledge. For example, employees can get stressed if they feel they don’t have the skills or time to meet tight deadlines. Providing planning, training and support can reduce pressure and bring stress levels down.

Stress affects people differently – what stresses one person may not affect another. Factors like skills and experience, age or disability may all affect whether an employee can cope.

All employers in the UK are required to ensure the health and safety of their staff. A Risk Assessment is completed on a regular basis to ensure the environment is safe from hazards. Take the responsible steps immediately to ensure work related stress does not have a detrimental impact on your employees.

How much does it all cost?

Please contact us to discuss our fees.